Terms of business

OUR SERVICE TO YOU
Because of our wide range of providers we are able to discuss your needs and establish a product best suited to you.

YOUR DUTY TO US
We will ask for and seek all relevant information from you in order to recommend an appropriate policy. You must supply us with the requested information, as failure to do so, or to provide incorrect information may lead to you buying an inadequate product or worse, the Insurer may not pay a claim.

Insurer's request all "material facts" to be disclosed, which may be described as any fact, if known, which may be likely to influence their decision to accept a risk and on what terms. If any information supplied changes during the course of the policy period, you musty notify us immediately as this may influence the cover and policy terms and conditions.

CONFIDENTIALITY / DATA PROTECTION ACT
We will treat all customers' personal information in a confidential manner and we will ask a series of questions to ensure that we are speaking to our customer and not a person who is not authorised to ask questions or to give instructions to us.

We can only take instructions to effect or to alter a policy in some way from the policy holder or their legal representative. Your data is held in compliance with the legislative requirements.

OUR QUOTATION TO YOU
All premiums quoted are inclusive of HM Government Insurance Premium Tax.

We reserve the right to withdraw premium indications before they are taken up and to apply any changes notified to us by underwriters after the indication has been given.

SUPPORTING DOCUMENTATION
In consideration of being granted temporary insurance cover under a policy without providing us with evidence of no claims bonus, claims experience or completed proposal form, you undertake to provide such evidence within fourteen days of the commencement date. If you do not provide such evidence you must pay such increased premium as results from your failure to provide evidence. In the event that the policy has to be cancelled as a result of failure to provide bonus proof and you failing to pay any increased premium, you will be asked to pay a time on risk charge based on the total gross premium plus a cancellation fee.

CANCELLATION
You have certain rights of cancellation in the early stages of a policy life and these are shown in the insurer's policy details document.

Policies vary between insurers but be aware that cancellation refunds are not given after a claim and are otherwise calculated on a short period scale weighted in favor of the insurers as their costs are similar whether a policy has run for one day or for one year.

Also please be aware that we do not refund commission since this is earned for arranging the policy (unless you are replacing the policy through our agency with another insurer.)

OUR CHARGES
We receive our income from insurers who pay us commission for arranging your insurance. In addition to this we may charge a fee of up to £25.00 to cover our administration costs. These include costs incurred when handling new business, midterm adjustments, renewals, duplicate documentation and cancellations.

We may also in certain circumstances charge a one-off fee at any time. This would normally apply where we receive either little or no commission, or where we provide extended or additional services.

OWNERSHIP
There is no ownership between ourselves and any insurer.

INSTALLMENTS
If your payment is arranged by installments a credit agreement is issued. Your attention is drawn to the terms and conditions of the agreement as charges are made for interest and administration.

TACIT RENEWALS
In the event that your renewal is being paid by insurer installments, we will notify you, prior to renewal date of the premium and terms and conditions which will apply. Unless we hear from you on or prior to renewal date your policy will be renewed.

PREMIUM FINANCE POLICIES
For example policies funded by Finsure, Premium Credit etc, are non-continuous (rollover). Client instructions must be received prior to renewal date to ensure continuity of cover

PREMIUMS RECEIVED
In the event that Insurers grant risk transfer, we will hold money received from you as agent of the insurer, otherwise money received will be held as client money in a statutory trust bank account.

COMPLAINTS PROCEDURE
Should you have any cause for complaints, please contact the Manager in the first instance, in order that the situation may be resolved to your satisfaction.

In the event that we are unable to resolve your complaint, we will acknowledge within five working days advising you of the person who will be investigating the circumstances. In the event that it still remains outstanding after a further 4 weeks, we will write to you again advising you of the reasons for the delay and giving a timescale in which you will hear from us again.

Should you wish to take the matter further you may refer your complaint to the Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London E14 9SR.

FINANCIAL SERVICES COMPENSATION SCHEME
We are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 100% of the first £2000 and 90% of the remainder of the claim without any upper limit Further information about compensation scheme arrangements is available from the FSCS.

LAW
This agreement shall be governed by the Laws of England, Wales or Scotland and the parties agree herewith that any dispute arising out of it shall be subject to the (non) exclusive jurisdiction of the relevant Court.

REGULATION
Premier Insurance Centre Ltd, 426 High Street, Winsford, Cheshire, CW7 2DS is authorised and regulated by the Financial Services Authority. Our FSA authorisation number is 306607 and our permitted business is arranging general insurance contracts. You can check this on the FSA's register by visiting the FSA's website www.fsa.gov.uk register or by contacting the FSA on 0845 6061234.

Premier Insurance Centre Ltd 426 High Street, Winsford, Cheshire. CW7 2DS.
Tel : 01606 863400 Fax : 01606 556070 e-mail : sales@premierins.co.uk

We are authorised and regulated by the Financial Services Authority. (FSA ref. number 306607 )